Refund Policy

Thank you for choosing Infinity Tile. We strive to provide you with high-quality products and services. This Refund Policy outlines the terms and conditions governing refunds for purchases made through Infinity Tile. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

1.1 We offer refunds for products or services purchased directly from Infinity Tile's website or authorized sales channels.

1.2 Refunds may be granted under the following circumstances:

  • Defective or damaged products upon delivery
  • Incorrect or incomplete orders shipped
  • Failure to deliver products within the specified timeframe
  • Any other exceptional circumstances at the discretion of Infinity Tile

1.3 Refund requests must be submitted within 14 days from the date of purchase or delivery. Requests submitted after this period may not be considered.

2. Refund Process

2.1 To request a refund, please contact our customer support team at [contact details]. Provide the necessary details, including your order number, description of the issue, and any supporting documentation or evidence.

2.2 Our customer support team will review your refund request and may require additional information or clarification.

2.3 If your refund request is approved, we will initiate the refund process within 10 days of the approval. The refund will be issued through the original payment method used for the purchase.

3. Non-Refundable Items and Services

3.1 The following items and services are generally non-refundable unless otherwise stated:

  • Custom-made or personalized products
  • Downloadable digital products
  • Services rendered by Infinity Tile, such as installation or consultation fees

3.2 Any exceptions to the non-refundable items and services will be clearly communicated on our website or during the purchase process.

4. Return Shipping and Costs

4.1 In the case of product returns, we will provide you with detailed instructions on how to proceed. You may be responsible for the return shipping costs, unless the return is due to our error or a defective product.

4.2 We recommend using a trackable shipping method and obtaining proof of shipment for returned items. Infinity Tile is not responsible for any items lost or damaged during the return shipping process.

5. Changes to the Refund Policy

5.1 Infinity Tile reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

6. Contact Us

6.1 If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at tileinfinity@gmail.com. We will be happy to assist you and address any issues you may have.